Terms of sale
1. Purpose
These General Terms and Conditions of Sale (GTC) govern the contractual relationship between LILYSFINDS and any customer placing an order via the website https://lilysfindsboutique.fr. Placing an order implies full and unconditional acceptance of these GTC.
2. Products
The products offered for sale are those described on the website. LILYSFINDS strives to present and describe its items as accurately as possible. However, variations may occur.
3. Prices
Prices are listed in euros (€), excluding tax (excl. tax). LILYSFINDS reserves the right to modify its prices at any time. The applicable price is the one displayed at the time of the order.
4. Order
All orders are considered final upon payment confirmation. LILYSFINDS reserves the right to refuse or cancel any order in the event of a dispute with the customer or suspected fraud.
5. Payment
Payment is made online via the secure methods offered on the website. The products remain the property of LILYSFINDS until full payment of the order has been received.
6. Delivery
Products are delivered to the address provided by the customer at the time of ordering. Delivery times are provided for informational purposes only. A delay in delivery does not entitle the customer to compensation.
7. Right of Withdrawal
In accordance with applicable law, the customer has a period of 14 days from receipt of the product to exercise their right of withdrawal, without having to provide a reason. Products must be returned in their original condition, complete and unused. Return shipping costs are the customer’s responsibility, unless otherwise specified.
Exceptions to the right of withdrawal: In accordance with Article L221-28 5° of the French Consumer Code, the right of withdrawal does not apply to hygiene products that have been unsealed after delivery. As such:
- Perfumes are delivered in their original, unopened packaging. Any return is conditional upon this packaging remaining unopened.
- Perfume gift sets are sealed with a holographic security seal affixed by LILYSFINDS. Breaking this seal after delivery constitutes an express waiver of the right of withdrawal. These products cannot be returned or refunded once the seal has been broken.
8. Refund
If the right of withdrawal is exercised, the refund will be issued within a maximum of 14 days after receipt of the returned products and following verification.
9. Liability
LILYSFINDS shall not be held liable for any damage resulting from the misuse of the purchased products.
10. Personal Data
The information collected is necessary for processing orders. In accordance with the GDPR, the customer has the right to access, correct, and delete their personal data.
11. Intellectual Property
All elements of the website (text, images, logo, etc.) are the exclusive property of LILYSFINDS. Any reproduction is strictly prohibited without prior authorization.
12. Governing Law
These Terms and Conditions are governed by French law. In the event of a dispute, an amicable solution will be sought before any legal action is taken.
13. Order Cancellation
The buyer may request cancellation of their order as long as it has not yet been processed. Any cancellation request must be sent by email to contact@lilysfindsboutique.fr, specifying the order number. Once the order has been processed, it can no longer be canceled and will be subject to the current return policy.
14. Force Majeure
Neither party shall be deemed to have breached its contractual obligations to the extent that their performance is delayed, hindered, or prevented by an unforeseeable event or force majeure. Any irresistible fact or circumstance external to the parties, unforeseeable, inevitable, beyond the parties’ control, and which cannot be prevented by them despite all reasonably possible efforts shall be considered a case of force majeure.
15. Non-Waiver
The failure of either party to assert a breach by the other party of any of the obligations set forth in these general terms and conditions shall not be construed in the future as a waiver of the obligation in question.
16. Headings
In the event of any conflict of interpretation between any of the headings appearing at the beginning of the clauses and any of the clauses, the headings shall be deemed null and void.
17. Language of the Contract
These General Terms and Conditions of Sale are drafted in the French language. In the event that they are translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.
18. Mediation and Dispute Resolution
The buyer may resort to conventional mediation, particularly through the Consumer Mediation Commission or existing sector-specific mediation bodies, or to any alternative dispute resolution method (such as conciliation) in the event of a dispute. In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has established an Online Dispute Resolution platform, accessible at the following link: https://webgate.ec.europa.eu/odr/
19. Governing Law
These Terms and Conditions are governed by French law. The competent court is the civil court. In the event of a dispute or claim, the buyer shall first contact the seller to seek an amicable resolution.
20. Protection of Personal Data
Data collected: account creation (last name, first name, email address, phone number, mailing address), login (last name, first name, login data, usage data, location data, and payment-related data), profile (address and phone number), payment (financial data related to the bank account or credit card), cookies.
Use of personal data: managing website operations and optimization, organizing terms of use for payment services, verifying, identifying, and authenticating data, facilitating communication with other users, providing user support, personalizing services, preventing and detecting fraud, managing disputes, sending commercial information.
Exercise of user rights: right of access, right to rectification, right to erasure, right to restriction of processing, right to object, right to data portability. To exercise these rights, contact contact@lilysfindsboutique.fr.
21. Intellectual Property
All elements of the LILYSFINDS website are and remain the exclusive intellectual property of LILYSFINDS. No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, any elements of the website.
22. Legal Warranty of Conformity
In accordance with Articles L.217-4 to L.217-16 of the French Consumer Code, the seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. Any lack of conformity that becomes apparent within twenty-four months of the delivery of the goods is presumed to have existed at the time of delivery, unless proven otherwise. In the event of a lack of conformity, the buyer may choose between repair and replacement of the goods. If repair and replacement are impossible, the buyer may return the goods and receive a refund of the price or keep the goods and receive a partial refund of the price.
23. Warranty against Hidden Defects
Pursuant to Article 1641 of the Civil Code, the seller is liable for hidden defects in the item sold that render it unfit for its intended use, or that so impair such use that the buyer would not have purchased it, or would have paid only a lower price, had they been aware of them. In accordance with Article 1648 of the Civil Code, any action arising from such defects must be brought by the purchaser within two years of the discovery of the defect.
24. Withdrawal Form
In accordance with Article L.221-9 of the Consumer Code, the consumer may exercise their right of withdrawal within a maximum period of 14 days following receipt of their order, without having to provide a reason.
To exercise this right, you may use our withdrawal form, contact us by email at contact@lilysfindsboutique.fr, or send a registered letter with return receipt to:
LILYSFINDS 14 boulevard de la République, Village St Pierre 06510 CARROS
25. Entire Agreement
These General Terms and Conditions of Sale set forth the entirety of the parties’ obligations. They are deemed to be complete and comprehensive and supersede and nullify any prior oral or written agreement.